Terms and Conditions
Last updated: October 15, 2026
Welcome to Dreadlock Divination.
Please read these terms and conditions carefully before using our website or placing an order. By using our website, you agree to these terms. If you do not agree, please do not use our site.
1. Who We Are
Dreadlock Divination is operated by Saraphenia, located in rural Indiana. You can contact us at [email protected]
2. Using Our Website
You may use our website for lawful purposes only. You must not:
* Use the site in any way that violates any applicable federal, state, or local laws
* Transmit any material that is harmful, offensive, fraudulent, or infringes another person's rights
* Attempt to gain unauthorized access to any part of our website or its systems
* Use the site to send unsolicited communications or spam
We reserve the right to suspend or terminate access to the site if these terms are breached.
3. Placing an Order
When you place an order, you are making an offer to purchase goods. We will confirm receipt of your order by email, but this does not mean your order has been accepted. Your order is accepted when we dispatch your goods and send you a dispatch confirmation.
Because every luxury set is custom-crafted from scratch by a single pair of hands, standard production turnaround times range from 2 to 4 weeks. We may decline an order at any time before dispatch — for example, if a product component is out of stock or if there is a pricing error. If we decline your order, we will contact you promptly and issue a full refund if payment has been taken.
4. Pricing and Payment
All prices shown on our website are in US dollars and exclude applicable state and local taxes, which will be calculated and displayed at checkout. We take reasonable care to ensure prices are accurate, but if we identify an error after you have placed an order, we will contact you before proceeding.
Payment must be made in full before your order is processed and shipped.
5. Shipping and Sell-Only Model
Dreadlock Divination operates strictly on a product-only, sell-only model and does not provide in-person or physical installation services. We partner with you by setting you up for absolute success at home through our detailed downloadable digital installation guides and included care sheets.
We aim to ship orders within our standard production and shipping timeframes. Shipping times are estimates and may vary. We are not responsible for delays outside our control, but we will keep you informed where possible. If your order has not arrived within a reasonable time, please contact us at [email protected]
6. Returns and Refunds
Please view the Dreadlock Divinations Return and Exchange Page for specific guidelines regarding order modifications, custom set policies, and hygiene standards.
7. Intellectual Property
All content on this website — including text, images, logos, and design — belongs to Dreadlock Divination or is used with permission. You may not copy, reproduce, or distribute any content from this site without our prior written consent.
8. Disclaimer of Warranties
Our website and its contents are provided on an "as is" basis. To the fullest extent permitted by law, we make no warranties, express or implied, regarding the website or the goods sold through it, except as required by applicable law.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Dreadlock Divination shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or purchase of goods. Our total liability to you shall not exceed the amount you paid for the order in question.
Nothing in these terms limits our liability where it would be unlawful to do so.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy, which forms part of these terms. Please read it carefully.
11. Governing Law
These terms are governed by the laws of the State of Indiana, without regard to its conflict of law provisions. Any disputes will be resolved in the courts of Indiana.
12. Color Variation Disclaimer
Please Note Regarding Wool & Textured Extensions:
Every set of wool dreadlocks and twirly/textured locks *TwirlyLocs is individually hand-dyed, hand-blended, and hand-crafted with love. Because of the bespoke nature of small-batch dyeing and monitor display settings, please keep the following in mind:
Color Variations: Exact shades, gradients, and color transitions may vary slightly from set to set or from what you see on your screen. Fiber batch runs, acid dye bath absorption, and individual screen color calibrations (brightness/contrast) can affect the exact visual tone.
Unique Textures: Handmade wool and TwirlyLocs naturally possess subtle variations in wave, twist, thickness, and texture, making every single strand unique.
These small variances are a true mark of slow-crafted art and ensure that your set is uniquely one-of-a-kind!
13. Changes to These Terms
We may update these terms from time to time. The current version will always be published on our website. Your continued use of the site after any changes are posted constitutes your acceptance of the updated terms.
